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We continually use every method available to find talented individuals with the aptitude, potential and flair to join our team of professionals. We actively practice diversity in our hiring policies and can offer market leading remuneration and training facilities.
Work with the best, become Exclusive.
EXPERIENCED BACK OFFICE/CUSTOMER SUPPORT OFFICER
- REF: Back Office-Customer Support Officer
- CONTRACT: FULL-TIME
- PUBLISHED: 16/07/2021
- CLOSES: 31/12/2021
Experienced Back Office/Customer Support Officer
We are looking for an Experienced Back Office – Customer Support Officer to add to our dynamic Exclusive team.
Key Responsibilities / Duties
- Monitor all incoming transactions of the clients
- Run electronic verification
- Request and review KYC documents
- Ensuring quality customer support through live chats, emails and phone
- Managing and updating customer records
- Ensuring that documentation is kept up to date and accurate, in compliance with regulations
- Handling back office queries
- Ability to work in shifts
Work Experience / Knowledge
- Excellent command of the English language
- Previous experience in similar position
Skills / Other Personal Attributes Required
- Proficient user of Microsoft Office tools
- Excellent knowledge of MetaTrader platforms and FX industry
- Excellent communication skills
- Strong team player
- Assisting customers who wish to open a trading account
- Handles welcome calls/call-back requests
- Maintains contact with existing clients to ensure high levels of client satisfaction
- Provides general information in regarding the company platforms and services offered
- Delivers service and support to customers through live chats, emails, phone calls and meetings
- University degree in Finance, Economics, Business or related field
- CySEC Advanced Diploma will be considered an advantage
- 21 day’s annual leave
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Chance to build a successful career and professional growth within the firm
- Professional work environment
- Free fruits and beverages
Be sure to include your CV and Cover Letter Review for the application to be considered.
The company informs you that your application and CV will be kept in our database for a period of 12 months for other positions in the company. If you wish for your CV and application not to be kept in our database please notify us by email at [email protected]
Please feel free to share with anyone you think may be fitting for this position.
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